This Privacy Policy is designed to help you understand how wizwonk, Inc. and our affiliates (“wizwonk”, “we” or “our”) collect, process, store, and share personal information about our Users. It also explains what controls you have on how wizwonk collects and processes your information. The term “you” or “User” refers to students, tutors or any person or entity who views, uses, accesses, browses or submits any content or material to the Service (defined below).Providing your personal information is voluntary and your use of the Service after the effective date of this document constitutes your acceptance of this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Service. .

Scope of this Policy

This Privacy Policy applies only to personal information we collect via the website www.wizwonk.com (“Site”), online and mobile applications (“Apps”), email, telephone, electronic devices and other interactive services (collectively “the Service”).

The Information We Collect

You don’t have to create an account to use some of our service features, such as searching and viewing public tutor profiles or searching and viewing questions and video answers in Ask an Expert. If you do not create an account, we do collect information about your browser and device (IP address, browser version, etc.) but we cannot link that information to an identifiable person unless and until you create an account. If you do choose to create an account, you must provide us with some personal information so that we can provide the Service. This includes information you provide to us, such as:

  • registration information when you create a User account;
  • profile information, such as city and state, educational level or background, and tutoring subjects;
  • uploaded content (photographs, essays, lessons, etc.);
  • lesson recordings (if you have consented to recording of lessons)
  • video answers (if you have consented to recording a video answer from the “Ask an Expert”, on the Resource page of the Site)
  • questions, comments, or other information when you communicate with us, by phone, email, or via third party social media sites, or participate in interactive features of the Service (including Customer Support messages and online tool chat messages);

Students and parents

We may also collect personal information related to your documentation of and payment for tutoring sessions; tutoring questions related to homework or your studies; school information; teacher feedback of a student (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps.

Tutors

We may also collect your Social Security number (SSN) or Federal Employer Identification Number (FEIN) date of birth and address, for tax purposes or to complete a background check; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. We also collect bank account information to facilitate payment.

Financial information

If you elect to pay for tutoring lessons with a credit card, we will collect your name, credit card number, expiration date, and address information associated with the account. All financial information, other than credit card numbers, is stored and encrypted in our System in full compliance with the Payment Card Industry Data Security Standard. We do not store credit card numbers. We collect bank information from tutors who list their services on the platform for the purposes of transmitting payment to them. If you are a tutor and elect to pay for a background check, we will collect credit card information to order a background check on your behalf. Payment information entered into our System solely to procure a background check will not be stored on our servers.

Additional Information We Receive About You

Information we collect automatically

We also gather additional personal information when you use the Service, including type of browser you use, access time, pages viewed, IP address, and, if enabled, geolocation; and we collect information about the computer or mobile device you use to access the Service, including without limitation operating system and unique device identifiers and mobile network information. This data is used to better understand and enhance Users experience with the Service and on the Site and Apps. Wizwonk may publish aggregate User statistics or share them with third parties

Information we collect from other sources

We may also obtain personal information from our background check administrator and combine that with information we collect through the Service. For example, we may view information about you for the purposes of identity verification, credit bureaus, and other background check information, including from publicly available sources, but this information is not stored on our systems. If you log into your account through single sign-on services, like Facebook Connect or Google Authenticator, you provide Wizwonk with permission to access certain information about you, such as your Facebook User ID, user profile, and profile picture. User generated content on the Site or App that is cross-posted through certain social networking preferences (e.g. pages you “Like” or “Follow”) may be viewed by the general public. Accordingly, Wizwonk cannot ensure the privacy of any personal information included in such User generated content.

How We Use Your Information

Wizwonk may use your personal information for various purposes, including:

  • account creation and to provide the Service, including without limitation, access to previous lessons, tutor-matching services, information about prospective tutors, and facilitating communication directly between students and tutors;
  • to process transactions and billing;
  • for identification and authentication purposes;
  • to communicate with you concerning the Service, User requests, transactions, security, privacy and administrative issues relating to your use of the Service, and services that we think may be of interest to you;
  • process and deliver contest and sweepstakes entries and rewards and verify eligibility;
  • personalize and improve the Service and deliver and display targeted advertisements on our Service, content or features in the Service and on other sites or apps; and
  • for administration of and troubleshooting regarding the System.

Information We Share And Disclose

We do not sell your personal information. To make the Site work, we may need to share some of your personal information with other Users, our affiliates, third parties, and service providers. This section explains when and why we share your information.

User Content

Your member profile and information that you post or share, such as tutor bio, educational background, city and state, rate, photos, reviews, comments, suggestions, and information about you or your experience, may be seen and shared with other Users of our Service. You should therefore think carefully before deciding what information you share.

Information Shared Between Users

Wizwonk shares a minimum amount of personal information between tutors and students in order to facilitate the arrangement of tutoring sessions, including, your first name and last initial, city, photo, and details about the tutoring services you seek or provide. Messages to students also, contain tutors’ usernames, which include the tutor’s first and last name. In the case of teacher feedback of a student, we will transmit it as you ask us to.

Referrals

If you choose to use our referral service, to tell a friend about our Service, we will ask you for your friend’s email address. We will automatically send your friend an email inviting him or her to visit the Site and up to two reminders. Wizwonk stores this information for the sole purpose of sending this one-time email and reminders and tracking the success of our referral program. Your friend may click Unsubscribe at the bottom of any email, or contact us at support@wizwonk.com to request removal from our database.

Cookies and Similar Technologies

Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our Site, apps and elsewhere on the internet and use that information to provide measurement services and target ads. Most web browsers let you choose whether to accept cookies and let you delete cookies already set. The choices available, and the mechanism used, will vary from browser to browser, but are typically found in the “options”, “tools” or “preferences” menu. There also are online tools available for clearing all cookies left behind by the websites you have visited, such as http://www.aboutads.info/choices and www.allaboutcookies.org.

Service Providers

We engage service providers to perform functions and provide services to us in the United States. For example, we use a variety of third-party services to help operate our services to help us understand the use of our services, such as Google Analytics. We may share your private personal data with such service providers for business purposes such as to verify transactions and prevent fraud or identity theft, subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions (service providers may use other non-personal data for their own benefit). We share your payment information with payment services providers to process payments; prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit and debit cards. Please note, if you consented to recording a video answer from the “Ask an Expert”, on the Resource page of the Site, the Service uses YouTube API Services as a service provider, and if you use these services through the Service, you are subject to the Google Privacy Policy, located at https://policies.google.com/privacy.

Affiliates and Change of Ownership

In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity.

Law and Public Interest

Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your personal data or other safety data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, or to explain why we removed certain accounts from our Services; to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our Services. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your personal data.

Data Transmission And Storage

Wizwonk uses industry-standard 128-bit SSL encryption when collecting and transmitting your information through the Site and the Wizwonk network. Once information has been collected, we encrypt sensitive data in our database for added security. Wizwonk also uses firewalls and hardware monitoring across our system to protect against unauthorized access. Unfortunately, even with these measures, Wizwonk cannot guarantee the security of personal information. By using the Service, you acknowledge and agree that Wizwonk makes no such guarantee, and that you use the Service at your own risk.

Managing Your Personal Information With Us

Modifying or correcting your information

If you have an account with us, you can access, correct, delete, or modify some of the personal information you provided to us in your account settings.