Students & Parents

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Find a Tutor

• How do I find a tutor ?
• How do I request a tutor ?
• What is the difference between finding a tutor and requesting a tutor ?
• How do I order a Background Check on a tutor ?
• How does Wizwonk vet its tutors ?
• What if I’m not interested in working with a tutor who contacted me ?
• What subjects can I find help with using the Wizwonk platform ?

See all 10 articles

Billing

• How do I submit my billing information ?
• When and how do I get billed for a lesson ?
• Does Wizwonk charge my account for contacting a tutor ?
• Where do I find my transaction history ?
• How do I remove my payment method ?
• What can my tutor charge for ?
• Does Wizwonk have a payment policy in place ?

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Lessons

• How do I schedule a lesson with my tutor ?
• How do I cancel a scheduled lesson with my tutor ?
• Where do I see my upcoming lessons ?
• Do I get charged if I cancel a scheduled lesson with my tutor ?
• Can my tutor change his/her hourly rate ?
• Can I take group lessons ?
• Can I take a lesson with my tutor even without him/her having a background check ?
• How do I rate and provide feedback for my tutor after each lesson ?

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Account

• How do I create a free student account ?
• How do I log in to my student account ?
• How do I reset my password ?
• How do I submit my payment information ?
• How do I update my information ?
• How do I connect with a tutor ?
• How do I see my past lessons and charges ?
• How do I see my transaction history ?
• Student Account FAQs

See all 12 articles

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Request a Tutor

• How do I request a tutor ?
• Why are tutors not reaching out to me?
• What is the difference between requesting a tutor ?
• Tutor Request FAQs

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Background Checks

• How do I order a background check on a tutor ?
• How much does it cost to run a background check on my tutor ?
• Are background checks mandatory for all tutors on the wizwonk platform ?
• What happens if a tutor I want to work with refuses to submit to a background check ?
• What happens if a tutor I want to work with does not pass a background check ?
• Is it safe to work with a tutor who does not have a background check on file ?
• Background Check FAQs
• How soon do I get notified of the results of a background check I ordered on my tutor ?
• How does Wizwonk vet its tutors ?

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Sign Up / Registration

• How do I Sign up for a free student account on wizwonk ?
• Does wizwonk require payment information for account sign-ups ?
• How do I sign up with an invitation link sent to me by a friend who is already a member ?
• How do I invite my friends to sign up and earn free tutoring credits ?
• Student Sign ups FAQs

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Referrals

• How do I earn tutoring credits through the Wizwonk Referral Program ?
• Can I cash out my Referral credits ?
• Can I use my Referral credits for something else ?
• Do my Referral credits ever expire ?
• Referral Program FAQs

See all 7 articles